Thank you for shopping at Jdiaz!
Returns
We understand that there may be situations where you need to return a product. Jdiaz accepts returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Please contact our customer service at [contact@jdiaz.store] to initiate a return. Include your order number and a brief description of the reason for the return in your email.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.
Exchanges
If you received a defective or damaged item and need to exchange it for the same item, please contact us at [contact@jdiaz.store]. We will provide further instructions on the exchange process.
Shipping
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $50, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at [contact@jdiaz.store].
Feel free to further customize the policy based on specific details relevant to Jdiaz’s processes and preferences.